5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

In the 21st century, the term “call center” has become universally recognized, though its operational intricacies often remain opaque to many. Essentially, a call center serves as a centralized hub ...

When Zendesk announced its intent to acquire Local Measure to strengthen its AI-powered voice platform, one response stood out: "Wait. Voice is still relevant?!" Voice has long been the backbone of ...

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Businesses relying on telephone outreach face a critical challenge: ensuring compliance with the Telephone Consumer Protection Act (TCPA) while maintaining efficiency and cost-effectiveness. To help ...

CallPilot emerges as a game-changer in customer support. It illustrates a future where AI integrates with human touch to deliver exceptional service. Our clients asked if automation could be applied ...