How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

In the UK, there were two public disclosures within a 24-hour period, which provided more examples that Complex Knowledge in a documented form is no longer fit and is the causality of deeply rooted ...

In engineering businesses where something is manufactured or assembled, specifications tell suppliers qualities and characteristics of the material they or customers require. Specifications could be ...

Lina Markauskaite and Peter Goodyear recently published the book “Epistemic fluency and professional education: Innovation, knowledgeable action and actionable knowledge”. It is based on a study that ...