9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
Nasdaq

Why Customer Service Still Sucks — and How To Fix It

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and inconsistent service have dissatisfied many customers, creating significant ...
Forbes

How To Resolve Customer Complaints At First Contact

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...
jdpower

Wireless Providers Solving Customer Issues Faster, Driving Improved Satisfaction Across Virtually All Channels, J.D. Power Finds

TROY, Mich.: 2 Feb. 2023 — Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 ...
WGAL

National Customer Rage Survey finds growing frustration with product, service problems

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...
CMS Wire

Determine the Actual Root Cause of Customer Experience Problems

How do you fix broken customer experience and other business problems? Get to the root cause of the problem — the actual root cause. In my previous CMSWire article, I wrote about whether it’s better ...
Forbes

Obsessing Over Customer Challenges Can Set Your Company Apart In The AI Era

The current era of efficiency and optimization has ushered in AI assistants and automation to help get the job done faster. While these tools undoubtedly accelerate performance, companies should not ...
Newsweek

Customer Service vs. Customer Experience: What’s the difference?

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.
Destination CRM

Only 14% of Customer Service Issues Are Fully Resolved in Self-Service

Customers resolve only 14 percent of their service and support issues fully in self-service, and even for issues that customers describe as very simple, only 36 percent resolve fully in self-service, ...
Healthcare Dive

Inside CVS Health’s push to transform customer experience

When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps in ...
Seeking Alpha

Arhaus: Quality Issues And Customer Satisfaction Overshadow Strong Growth

Arhaus is an omni-channel retailer of premium home furnishings with a strong brand and healthy balance sheet. The company faces challenges such as poor customer reviews, quality issues, and low ...