Queuing techniques are systems put in place to serve customers in an orderly manner. Queuing techniques prevent chaos in customer service by ensuring the company can serve one at a time, on an ...

Although queuing, or taking a place in line, is rarely anyone's favorite activity, it's the cornerstone of efficiency and organization for many companies. The idea is simple: At any given moment, ...

Queues and their management are a perennial problem for businesses. They're not much liked by customers either. However, aims and initiatives to try and make them better often fail and they can fail ...

We live in a data-driven age, and nowhere is data more important for your business than in your ability to know your customers. For brick-and-mortar locations, gathering the insights needed to deliver ...

As our economies re-open post-pandemic, consumers are experiencing more queues and limits than ever before related to store and service interactions. The stores are just so happy to be open, and ...

AKRON, Ohio--(BUSINESS WIRE)--VHT, a leading provider of customer-experience software, has published survey results of a ground-breaking pilot in partnership with Seattle-Tacoma International Airport ...