Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

There are few things worse than needing to call a customer service agent for help. Stubbing your toe? Maybe. Working on Christmas? Probably. Hearing the final score of a game you DVR’d? Definitely.

Oh, the lengths some people will go to get better customer service — such as recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN) (“SoundHound”), a global leader in voice artificial intelligence, today announced that its fully-automated Smart Answering ...

NPR's Ari Shapiro speaks with Neera Tanden, domestic policy adviser to President Biden, on the administration's new "Time is Money" initiative. AUTOMATED VOICE #2: For all other inquiries, say ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

HP is apparently making personal PC and printer buyers wait 15 minutes on phone calls Customers in the UK, Ireland, France, ...

Robert Grunfeld, who had a ticket on a United Airlines flight from Newark to Tel Aviv, says a representative offered to rebook him on a flight to Israel if the airline canceled his flight. United then ...