Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Landing a high-paying job often hinges on your performance during the interview process. Effective interview prep is essential for mastering high-stakes job interview questions. For ambitious and ...