NEW YORK--(BUSINESS WIRE)--Citi today unveiled a groundbreaking beta-testing community, called Canvas Designed by Citi℠, that enables customers to co-create products and digital capabilities that ...

Companies often think they have a sales or marketing problem or a need to add a new product feature when they have a user experience problem. The product, service or technology isn’t easy to use, ...

In today's business world, digital experiences have become the make-or-break factor. They're the virtual front doors to enterprises, the first impression that counts. In 2022, the global e-commerce ...

As a founder who built an Inc. 500 company and coached dozens of teams on innovation strategy, I’ve learned that the biggest innovation failures come from false confidence in customer understanding, ...

(MoneyWatch) Do you think your customer service is more on point than ever? That the cutting-edge technology you've put in place has brought your customer game to a new level? That your self-help ...

A recent webinar explored the value of automated chatbot testing. Businesses can take their customer experience to the next level with technology such as voice assistants, chatbots and conversational ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...