Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

The Caterer’s AI for Guest Experience webinar is a free online event that will discuss how artificial intelligence (AI) is ...

CEO Brian Niccol said the chain’s emphasis on a coffeehouse atmosphere would result in consumers choosing the chain over ...

To compete in a tight economy, businesses need to deliver consistent, end-to-end experiences that support customers from ...

Many growing e-commerce brands are outshining larger retailers when it comes to what happens after the "buy" button is ...

"Curator chooses Directful AI-native platform to elevate guest experience" was originally created and published by Hotel ...

With an uncertain financial future ahead, restaurants should consider some timely investments to protect their bottom lines. A loyalty program empowers brands to retain guests at a deeper level; not ...

The AI toolkit offers expanded digital enquiry channels for guests and real-time training and analytics support for staff.

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. For half a decade, the travel and hospitality industry has been trying to incorporate ...

A customer experience journey map, or customer experience map, illustrates all of the touchpoints a customer has with a brand as they weave through the marketing funnel across all of the brand’s ...

Iterable unveiled the 2025 Expie Award winners, recognizing top brands and leaders delivering AI-driven, personalized CX and advancing innovation.