Every IT executive will tell you that delivery of quality IT services from a user point of view is their highest priority today. Much has been written recently about managing the quality of IT service ...
Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...
10 September 2006Through its subsidiary Lotus Management Solutions, CEB / LOTUS is now the first company to provide both consultation and certified training in ITIL for the Jordan market. In a first ...
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