Microsoft now supports SMS messaging in Teams Chat, meeting a highly-requested user need. Teams users had been disappointed by the lack of SMS support, yet now have a reason to stay. SMS support is ...

At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as ...

Microsoft is splitting the Teams calling stack into a new background process on Windows to cut launch times and improve ...

SAN FRANCISCO--(BUSINESS WIRE)--There’s a shift in the way Microsoft Teams users communicate, and Clerk Chat, a leading conversational messaging platform, is at the forefront of this technological ...

Microsoft Teams is many things. Teams is a chat and collaboration platform. Teams can automate workflows. Teams supports video, voice, and content sharing meetings (PowerPoint Live does a great job ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Microsoft is preparing to address one of the most persistent performance issues affecting Microsoft Teams on Windows, aiming to reduce crashes ...

This new integration between the two solutions will empower customers with advanced call automation, cognitive services, and AI-driven insights. Anywhere365, a provider of cloud-based contact center ...