Have you ever been overwhelmed by messy spreadsheets or struggled to collect data in an organized way? Imagine a scenario where instead of juggling multiple tabs and rows, you could guide users ...

A systematic surveying process will help you better understand customer perceptions of your contact center’s performance. The five basic steps in performing customer surveys are: project planning; ...

Nowadays, several ways exist to take customer feedback or understand the market’s needs. Online Survey using Forms is one of the best ways to understand market trends by creating custom surveys.