Late delivery? Proactive communication can save the experience, study finds

Brands should own the experience, communicate quickly and offer solutions when the last mile goes wrong, according to Alorica ...
Financial Planning

Proactive comms can keep jittery clients from blowing up inboxes during market turns

DEFCON 1 is the most severe, while DEFCON 5 is the least. Paul A. Caylor, founder and chief financial strategist at Prudent Wealth in Huntsville, Alabama, uses an analogous system, called "FinCon," or ...
jdpower

Proactive Communication and Digital Account Management Tools Essential to Increase Satisfaction for Business Internet Customers, J.D. Power Finds

TROY, Mich.: 11 July 2024 — Small businesses depend on internet reliability and, when service is interrupted, providers can mitigate the effect by proactive communication and sensitive messaging, ...

The Communication Behind Agility: What Really Enables Adaptation?

In the end, agility isn’t about reacting blindly. It’s about being ready—really ready—to respond with clarity, purpose and ...
Forbes

Communication Strategies For Reputation Management Success

Communication strategy and reputation management have officially evolved from peripheral support functions into imperative drivers of business value. In today’s interconnected world, stakeholder trust ...