Salesforce continues to build out the non-salesy parts of its software-as-a-service portfolio, making new features for its Service Cloud generally available as of Wednesday and introducing a new ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.

As the tech industry increasingly pivots towards artificial intelligence, Salesforce (NYSE:CRM) is positioning itself at the forefront of this shift with its AI-powered Service Cloud. This strategic ...

The CRM software provider also said that the vector database inside Data Cloud is now generally available for enterprise use. Customer relationship management (CRM) software provider Salesforce on ...

Selecting the right Salesforce managed services provider is an important factor in a business decision regarding Salesforce deployment and post-deployment management. However, companies have to take ...