Salesforce is expanding its Service Cloud platform to let companies offer web-based customer service and support comparable to what they provide inside smartphone apps — reflecting a broader movement ...

Salesforce has poured a lot of investment into social and mobile products to make sure that its suite of cloud-based CRM services continues to find audiences where consumers are engaging online the ...

Salesforce (NYSE:CRM) has cut 4,000 customer support roles as AI agents take over their work, its CEO Marc Benioff said recently on a podcast, adding that he is on a mission to make the company an ...

Salesforce has grown a lot in 2025. Companies are using it not just for managing sales or customer data but also to make employees’ work smoother and more productive. Big businesses often struggle to ...

This article first appeared on GuruFocus. Salesforce (CRM, Financials) reduced its customer support workforce by nearly half, with CEO Marc Benioff directly attributing the 4,000 job cuts to advances ...

HubSpot and Salesforce are popular customer relationship management (CRM) platforms supporting businesses of all sizes. If you’re on the hunt for a CRM, you may be considering one of these two major ...

Good morning, everyone. Welcome to our session today, a topic that all of us can perhaps relate to as employees. Employee Support is Broken - Here's How to Fix It with AI. So in our session today, ...

Customers angry over the company’s switch to AI-driven tech support are saying things like: “It is so infuriating that Salesforce wants to abandon things that currently work.” Updated 10:29 am EST to ...