SUNNYVALE, Calif., June 13, 2024 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN) (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced that it has been named in the 2024 Gartner ...

EQS-News: USU Software AG / Key word(s): Market Report USU listed in the Gartner® Market Guide for Customer Service Knowledge Management Systems 09.07.2024 / 10:58 CET/CEST The issuer is solely ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

USU was recognized as a Representative Vendor in the 2025 Gartner Market Guide for Customer Service Knowledge Management Systems for the 3 rd time in a row. A total of 15 vendors are named in the ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

We Learned One Thing In 2021 About It Service Management: Knowledge Management Must Be Anything More Than A Handful Of “how To Reset Your Password” Articles To Keep Your It Workers From Getting ...

In the telecommunications business, it’s not easy to keep customers satisfied. There’s always a better deal somewhere, so customers keep switching their long-distance plans and cellular service based ...

SUNNYVALE, Calif., Oct. 03, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN) (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced ...