I was looking through the program for an upcoming cloud computing conference and noted a number of sessions devoted to negotiating contracts and service level agreements (SLAs) with cloud providers.

Santa Clara, Calif.-based OpSource said the new SLA is raising the bar and is a step toward mainstream cloud adoption. The launch of the SLA comes as the OpSource Cloud officially comes out of public ...

Keith Bates has been Chairman of the Cloud Computing Centre since its launch at the beginning of 2010. Formerly Chairman of ESG Group, he has been at the forefront of the technology industry for over ...

You’ve probably seen a hundred — or even a thousand — articles criticizing cloud computing service-level agreements (SLA). A common example in those articles is the putatively low Amazon Web Services ...

The cloud uptime debate rumbles on with Hewlett Packard promising their Cloud Object storage service will have at least 99.95% availability, with customers receiving service credits if it’s down. The ...

Gartner analyst says cloud market leader AWS also has one of the worst SLAs, but HP's new offering is giving it a run for its money Amazon Web Services, which Gartner recently named a market leader in ...