According to contact center software firm Playvox, to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This ...

Discover the benefits of social CRM and how it enhances customer relationships. Learn how crm software can improve social media strategy. A social CRM solution helps a business to more effectively ...

Social CRM – the integration of social media with customer relationship management (CRM) strategies – is the next frontier for organizations that want to optimize the power of social interactions to ...

Is there seriously any more connection between them apart from the fact that both help businesses create more effective communication with the customers? Yes there is, and both if utilised effectively ...

Rocket CRM has introduced a new series of platform enhancements focused on strengthening customer relationship management while integrating social media marketing automation into its core framework.

Nimble has introduced a new Software as a Service social CRM platform designed to enable social engagement. Nimble 2.0 empowers companies to get closer to their customers through listening and ...

What does “social” mean? It’s easy to get lost in the social jargon that is rampant in the business world: social enterprise, social media, social applications and other buzz phrases. When it comes ...

Customer relationship management (CRM) services providers will find a lucrative market in offering social media components to companies in the telecommunications, travel and tourism, and public sector ...

Manage social media on the go with HubSpot mobile app. Social media managers, digital marketers and sales reps all know how vital it is to stay in touch with customers; however, it can become ...

Social media is here to stay, and the smart e-marketer is already deeply involved, logically seeing social media sites as an opportunity for acquisition and monetization. But e-marketers can often be ...

The Montreal-based bank brought its earned media value up to $1 million by building an internal system for employees to share social posts about BMO.