Susan Kare, “Sketches for Graphic User Interface Icon” (detail) (1982), ink on graph paper, on view in ‘This Is for Everyone’ at MoMA (gift of the designer, 2015, photo by the author for Hyperallergic ...

Editor's Note: This article has been updated on August 28, 2023 to include new data and information. In the digital age, the way a product or service feels to users can make or break its success. At ...

Technology has become critical to almost every aspect of life, yet many companies are providing customers with a clunky user experience. Leaders are often unaware of this at first because fans of ...