Are you aware what VoIP QoS is and how it can improve your customer communication strategy? Get familiar with the technical aspects of VoIP quality with our helpful breakdown. When you purchase ...

Choosing the best VoIP service provider is your first step in unifying business telecommunications. But what should you look for in a VoIP provider and how do you go about it? This all depends on your ...

Having seen what these VoIP plans have on offer, it’s really hard to look past RingCentral Core. It’s got a huge range of both inbound and outbound communication features, which makes it a viable ...

You may not have heard of a fairly small VoIP provider named Voxee. But the way they handled a system-down issue on Friday should be a best-practices lesson for all VoIP providers. The issue first ...

Customer support startup Zendesk is unveiling Zendesk Voice, a cloud-based call center that integrates with the startup’s popular help-desk platform. Launched in 2008, Zendesk offers a web-based, SaaS ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Editorial Note: This content has been independently collected by the Forbes Advisor team and is offered on a non-advised basis. This content is not part of the comparison service provided by RunPath ...

“I’m a systems guy, not a phone guy,” says Monte Watembach, network administrator for the city of Sioux Falls, S.D. He makes this distinction as a preface to saying how easy it is to handle a VoIP ...

The contact center is the point where the customer experiences the reality of a company's customer acquisition, retention, and loyalty strategies – obviously critical components in helping the company ...