Ultimately, every business succeeds or fails, according to how well it meets the needs of current and potential customers. Meeting customer needs has many aspects, such as developing an attractive ...

It’s January and we need help! We’re looking for service and assistance with the new technology and toys we got as holiday gifts. Roughly 1 out of 3 Americans are in the process of returning or ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

Inbound and outbound customer service provide various forms of support to your customers by telephone. Inbound customer service is the traditional approach to telephone-based customer service. Here, ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over 8 years of experience in digital marketing and data migration services. It may come as a shock (or not) to learn that some companies ...