No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

Shares of Veeva (VEEV) are down in afternoon trading after the company disclosed at a conference earlier that it was made aware that a customer opted to go with a solution from rival Salesforce (CRM).

Microsoft is trying to steal away Salesforce.com and Oracle CRM on Demand customers with a new offer that will provide them with six months’ access to its own CRM Online application at no charge if ...

The powerful political and competitive currents battering the health insurance industry are forcing payers to find new ways to simultaneously improve the quality of care and rein in costs. Every ...