As a small business owner, your customers are the core of your business. Without them, success is elusive. When your customers make a request, they expect you to fulfill it as best as possible.

By automating all routine tasks, a good customer service tracking software will ensure your focus remains on responding to customers. A good customer service software solution will allow you to ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

Understanding customer needs and expectations is a necessity, yet it still remains a challenge for many organizations. In fact, less than 1 in 5 organizations say they understand their customers well, ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is one of those things that you just can’t ignore if you’re aiming for success and longevity for your startup. Customer ...