Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

So, when IT software provider Spiceworks, Inc. recently announced the release of its namesake cloud-based help desk software solution (which is available for free), Freshdesk seemed like the ideal ...

Spiceworks offers great functionality for a free help desk tool. It's perfect for small to medium-sized IT teams. That said, the in-app ads and performance hiccups can be a bit of a hassle. However, ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive ...

GroupLink is offering its help desk software, everything HelpDesk, for free to K-12 schools and higher education institutions. The free version of everything HelpDesk is a "lite" version and, ...

I closed out last year with several articles that prompted you to complete a short online survey. Several of you were kind enough to speak with me on the phone for some follow-up questions, and I'm ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. SysAid Technologies, provider of help desk software ...

RightAnswers has released new 5.0 versions of its Support Analyst and Self-Service Portal modules for its Unified Knowledge Suite. According to the company, the latest version of the IT help desk ...

Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...