The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

If there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex systems and detail-oriented tasks that other groups within large ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

SolarWinds Service Desk provides a robust ITSM solution that balances features with user-friendliness, with specific advantages in incident management and employee self-service. However, customers ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

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eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. SysAid Technologies, provider of help desk software ...

HappyFox Help Desk's straightforward interface and tools effectively enable both small and larger businesses to manage customer support tickets with the help of a smart knowledge base. HappyFox Help ...