Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

December 10, 2025 – PRESSADVANTAGE – Prismoon LLC, a full-service digital marketing agency, has launched its Digital Market ...

A new report, Telecoms Customer 2035, dismantles three decades of failed orthodoxy in the telecoms industry. According to the ...

Discover how user journey analysis helps identify pain points, optimize experiences, and improve conversion rates by mapping user behavior across all touchpoints.

Learn how breakeven analysis helps SaaS and tech teams understand when revenue covers costs, optimize pricing, and build profitable, scalable growth models.

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

I believed one of the most famous lines in business: ‘The customer is always right’. That was until I encountered one man who ...

The European Council and Parliament confirmed an agreement on reform of the Package Travel Directive (PTD) last week on the ...

A newly filed class action in San Diego highlights a key risk for any business deploying AI tools that listen, record, or ...

Adobe is looking for an Advanced Analytics and Data Science Engineer for its locations in India. A full-time position, this role helps the Integrated Customer E ...