Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Advanced analytics can help pharma companies make better decisions on connecting with customers, with impressive results for those who get it right. In the pharmaceutical industry, as in all other ...

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

In today’s competitive business environment, data is considered the new oil, which is a precious commodity capable of being ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

Analytics matter more than ever in healthcare to improve efficiency, compliance and financial outcomes with McKesson Business Analytics.

We sent over a dozen questions to Mixpanel's CEO about the company's data breach. Here's what we want to know.

Voiso, a global provider of AI-powered contact center software, has published new insights on how businesses can transform speech analytics data into measurable improvements in customer experience (CX ...

Aible exhibited in NVIDIA’s booths at HPE Discover Barcelona and AWS Re:Invent Demonstrating Aible running air-gapped on NVIDIA DGX Spark, creating agents that can then be published to AWS to run ...

“Fraud detection today is about precision, not just protection. The ability to differentiate legitimate customers from ...

The media landscape can change in a snap. A new social media platform could explode in popularity, or a shift in consumer ...