In today’s digital landscape, technology plays a pivotal role in shaping the relationship between a business and its ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Financial services leaders are exploring Agentic AI's potential. The BFSI sector is a key testing ground for these advanced ...

Traditional retention tactics—discounts or loyalty points—deliver diminishing returns. Content compounds. A how-to video ...

Veeva Systems Inc. (NYSE:VEEV) is one of the stocks Jim Cramer recently commented on. During the episode, a caller asked for Cramer’s thoughts on the stock, and he said: “Okay, it’s very controversial ...

Next-generation CRM solutions prioritise data security, ensuring customer trust and compliance while managing sensitive ...

Ray Makela, Managing Director of Talent and Training at SBI Growth. Author and speaker coaching teams to peak sales ...

By J. N. HalmBusiness is a matter of hunting and farming. This, I insist. Management legend Peter Drucker backs me. He says, “The purpose of a business is to create and keep a customer.” The creating ...

The State Bank of India (SBI) is set to recruit close to 1,000 specialists in wealth management, reflecting a growing shift in customer preference from traditional savings to investment-led banking.

There will be some leeway in the dress code given at government counters in emergency situations and exceptional circumstances, says Tan Sri Shamsul Azri Abu Bakar.

Despite the marketing sector’s focus on how AI can increase productivity and revenue, Horne emphasizes that human touch is ...

On November 17, 2025, the Securities and Exchange Commission’s (the “SEC”) Division of Examinations (the “Division”) ...