Lucinda Scott, customer service director at first direct, tells Insider about the factors behind the bank’s position as the UK’s number one customer service brand.

DUBAI, 11th December, 2025 (WAM) -- The Ministry of Human Resources and Emiratisation (MoHRE) has announced the successful integration of Artificial Intelligence (AI) applications into its Call Centre ...

Traveling with other family members can be a hassle, but the Five Star Service at American Airlines can help you navigate ...

Global cloud communications platform Infobip today announces its predictions for 2026, spotlighting transformative trends set ...

Earnings call Aviva is set to exceed its 2026 financial targets by the end of 2025, including >£2B operating profit and £1.8B own funds generation. Management raised 2028 targets: 11% EPS CAGR, >20% ...

The biggest advantage of a dedicated internet leased line is the priority support that comes with it. Businesses can't afford ...

Bermaz Auto and Kia have mutually agreed to end their distribution partnership, which began in April 2021. Following this ...

400 jobs are at risk after insurance giant Direct Line announced the closure of its Doncaster call centre.

Want to get paid for opening a new savings account? With these banks, you can. Here are the best bank bonuses available this ...

Costco may not be the first place you think of when buying a new phone, but if you're upgrading through a carrier, you may be able to snag additional deals.

The surge of investment grade AI infrastructure debt has mesmerized fixed income investors, but the non-investment grade ...

I want to give my granddaughter personalized license plates for Christmas. Is that possible ? Can it be a surprise ? Answer : ...