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A $98 Christmas tree is damaged by FedEx before it arrives. An Amazon customer service agent promises to send her a new one, but a supervisor reverses the decision. Can Amazon save Christmas?

As the holiday season ramps up, Amazon has sent out a a warning to millions of customers aimed at helping stop this widely ...

The Customer Engagement Solutions Market is expanding as businesses adopt AI, analytics, and cloud-based platforms to deliver personalized, real-time, and seamless interactions that enhance customer ...

New bi-directional flow fuels personalized customer journeys and AI-ready agent intelligence in the contact center ...

Scammers are ready to take advantage of shoppers hunting for good deals. Here's how to thwart them.

Amazon customers may be eligible for a refund of up to $51 as part of a $2.5 billion settlement with the FTC. This refund ...

TIME is running for thousands of customers as a major bank prepares to shut down its website and app for good in just a ...

Ordering online makes shopping easy, but entering shipping information can get tricky. You might have changed your location or have multiple addresses saved to your account. It's easy to accidentally ...

Amazon has started distributing settlement funds to Prime subscribers following a landmark $2.5 billion agreement with federal regulators, marking one of the largest consumer protection payouts in ...

When you're trying to find your first customers, the analog work of getting out and hustling can make the difference between your business taking off and falling flat.

Kansas City nonprofit Charlie's House is working with Amazon to help parents make informed decisions about toy purchases.