Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

Simply Contact, a European provider of AI-enhanced outsourced customer support, has won two major industry awards in 2025 for ...

STATE-OWNED telecoms firm TelOne has launched its 201-seat Omni Contact Centre, a new mobile platform designed to improve customer engagement by facilitating interactions between consumers and service ...

Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor ...

A customer shattered a glass panel in a Hartlepool convenience shop - and police are hoping to trace a man as part of their ...

Will received a $13,000 LADWP bill due to incorrect address billing despite notifying the agency of his new address in 2020.

To truly empower teams and drive revenue, organizations must provide them with real-time updates and actionable insights tailored to their specific accounts.

"By seeding poisoned content across compromised government and university sites, popular WordPress blogs, YouTube descriptions, and Yelp reviews, they are steering AI search answers toward fraudulent ...

Utility customer advocacy groups released a slate of reforms they say would promote affordability for residential and ...

Evri has apologised to customers and said it is continuing to invest in its delivery service in Northern Ireland, following ...