Consumers said Contact 6 helped them resolve 14 cases, totaling $40,000, in November. That includes timeshare trouble and an ...

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

What do companies that provide great customer communication excel at? What could companies do to enhance their digital ...

Alvaria Marks One-Year Anniversary of the Alvaria Intelligence Platform (AIP) With Major Growth, Expanded AI Partnerships, and Accelerated Enterprise AdoptionThe Associated PressATLANTA ...

"By seeding poisoned content across compromised government and university sites, popular WordPress blogs, YouTube descriptions, and Yelp reviews, they are steering AI search answers toward fraudulent ...

Too many companies still ask customers to fill out surveys after an interaction—then call it a “Voice of the Customer” ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Zomato will now share customer phone numbers with restaurants after obtaining user consent, a significant win for the industry. This move allows eateries to directly engage with customers, enhance ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Complex pricing structures, like those of cable TV providers, frustrate customers seeking clear costs and value, often eroding trust. You should emphasize value through transparent pricing and an ...