Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

Cracker Barrel's CEO said the chain is working to rebuild customer trust after its logo controversy earlier this year marked ...

Somer G. Anderson is CPA, doctor of accounting, and an accounting and finance professor who has been working in the accounting and finance industries for more than 20 years. Her expertise covers a ...

Consequently, con artists change their techniques to respond to changing consumer awareness, says the latest threat ...

Artificial intelligence is changing the way companies deliver customer service, not by replacing human expertise, but by ...

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Abstract: Visual intention understanding is a challenging task that explores the hidden intention behind the images of publishers in social media. Visual intention represents implicit semantics, whose ...