Kenric J. Wong Joins Intact Technology as Chief Architect

Intact Technology, Inc., a ServiceNow Elite Partner and 2024 US Federal Partner of the Year, announces the appointment of Kenric J. Wong as Chief Architect. With over 15 years of experience in ...
IEEE

Implementation of Service Desk Solutions on the Example of a Company for the Production and Distribution of Electricity Energy Using the Principles of the ITIL Framework

Abstract: ITIL stands for Information Technology Infrastructure Library. ITIL is the most famous framework for managing IT services. ITIL provides guidelines for the implementation of Service Desk ...
IEEE

Benefits of ITIL Incident Management Process Implementation in one Public Institution in Bosnia and Herzegovina

Abstract: ITIL is the most accepted framework for the managing of IT services. Incident Management process is the process which is integrated inside ITIL framework and is responsible for: logging, ...
ti inside

New version of the ITIL framework will be released in 2019

The new ITIL framework is coming to the market to help companies face the Fourth Industrial Revolution, known as Industry 4.0, characterized by digital transformation and the inevitable interaction ...