Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Microsoft shut down Skype on May 5, 2025, after 14 years of service, transitioning users to Microsoft Teams. Users can transfer their Skype data to Teams until January 2026, though recent data ...

SAN FRANCISCO--(BUSINESS WIRE)--There’s a shift in the way Microsoft Teams users communicate, and Clerk Chat, a leading conversational messaging platform, is at the forefront of this technological ...

This new integration between the two solutions will empower customers with advanced call automation, cognitive services, and AI-driven insights. Anywhere365, a provider of cloud-based contact center ...

The Matanbuchus malware loader has been seen being distributed through social engineering over Microsoft Teams calls impersonating IT helpdesk. Matanbuchus is a malware-as-a-service operation seen ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...