WSI | Kase's research highlights that technology alignment and capital readiness now define supply-chain agility, not just geography. The survey illustrates how retailers are blending nearshore ...

As retail and quick-service restaurant (QSR) brands expand their digital capabilities, a familiar challenge continues to surface: fragmented customer journeys across mobile apps, drive-thru lanes, ...

Retail media networks (RMNs) burst onto the scene as a transformative solution for lower-funnel, point-of-purchase conversions. It’s no wonder the category is surging: eMarketer projects retail media ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...

Retail investors are increasingly being armed with tools for finding and sharing investment ideas and making them go viral. Robinhood's new "Social" feature is the most recent example of fintechs and ...

AI is redefining retail far beyond supply chains, with adoption rates now outpacing smartphones and tablets. AI for retail is moving from experiment to essential, with adoption growing faster than ...

AUSTIN, Texas--(BUSINESS WIRE)--Epicor, a global leader in industry-specific enterprise software, today announced key features and updates in its latest release of Epicor Propello, the company’s cloud ...

Amazon AMZN-1.33%decrease; red down pointing triangle plans a massive expansion of its grocery-delivery business, a move to boost growth in one of the few retail arenas in which it doesn’t yet have a ...

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

As we all know, retail workers have superhuman levels of patience. But, as anyone who's ever worked in retail will tell you, patience is a necessary part of the job. On a daily basis, they have to ...

The retailer is adapting to a concerning new change. It doesn’t really matter if you’re the biggest retail chain in the nation or just a small local business. Most retailers would agree that it’s ...