Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...
Anthropic said it will donate the Model Context Protocol to the Linux Foundation, a move that could ease AI agent ...
The service industry encompasses a huge range of businesses and segments that otherwise don't fit together. Read on to learn more.
While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...
The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association ...
A spoofed email address and an easily faked document is all it takes for major tech companies to hand over your most personal ...
Threat actors are generating real Apple support tickets to phish two-factor authentication (2FA) codes and take over iCloud ...
Explore how artificial intelligence is transforming governance and public services in India, enhancing efficiency and citizen ...
Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations ...
The utility shares its blueprint for layering AI onto millions of smart meter data points and how it translated those ...
Buck Quarter Ranch, a nearly 900-acre private estate in northeastern Washington, has been sold in a confidential deal to a ...
Every fall, something predictable happens across tech companies of every size. Teams who can architect systems, debug ...
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