CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

Damian Hopper (right) said his company Bubba Pizza had decided to stop purchasing kangaroo meat. Source: Bubba Pizza An iconic Aussie takeaway chain has pulled a menu item just days after its ...

WASHINGTON (Reuters) -Salesforce said Thursday it is investigating “unusual activity” involving Gainsight-published applications that may have exposed ‌customer data. In a brief statement published to ...

CAMDEN, N.J., November 19, 2025--(BUSINESS WIRE)--American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., wants to keep customers and the general public ...

More than half of North Americans have lost trust in a company that delivers a poor experience or unclear communication "Customer communications aren't just touchpoints — they're the heartbeat of the ...

Olivia Henderson, 23, allegedly posted a video on TikTok of her DoorDash customer, who was naked when she delivered her order Henderson originally claimed she had been sexually assaulted as she ...

We’ve updated our story on bulk email restrictions to include news of that Google will crack down on non-compliant emails senders ahead of the 2025 holiday season. Get an AI-generated audio overview ...

View post: Walmart's top-rated $70 reversible 3-piece bedding set is on sale for only $27 AT&T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it ...

BOULDER, Colorado — A case could be made that BYU’s defense was mostly responsible for the Cougars winning their first three games, with cornerback Evan Johnson’s two interceptions — including a ...