Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

The connector lets companies route helpdesk tickets to their expert users via the Directly platform and have all conversations automatically tracked in the helpdesk tickets.

We leverage AI & machine learning to automatically serve answers, written by experts, to solve repeat questions.

A new feature we released this week lets experts upvote or downvote other experts’ answers. This is an addition to the existing interaction mechanisms that all work together to inform …

Directly is a pioneer in customer service for many of the world’s leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand …

While accessing our website www.directly.com, the following terms and conditions are deemed to have been accepted by the user. We request you take the time to read this carefully before …

In January, Directly released a feature, known as “bucketing”, that lets you quickly categorize questions and assign business rules to customize how experts receive and handle different …