Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

Stores that offer a variety of products that have collections referencing specific items (e.g. Women's T-Shirts) and don't have a collection listed on their store which references all …

If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, …

To uninstall Route and remove the Package Protection widget from your Shopify store, please follow the three-part process outlined below....

How do I exclude Route as a product from any email tools or Marketing apps that I use? We have articles on the Route Help Center with instructions to exclude Route as a product for some …

You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …

Use the following instructions to install the Route extension and implement the Route Package Protection widget on your Magento 2 website. (If Route is already implemented on your …

When your customers protect a package with Route, they’re also protecting the planet. Route calculates and offsets the carbon emissions involved in the delivery of every protected …

If you purchased Route Shipping Protection for your order, please file a claim. If your order is not protected by Route, contact the brand or retailer directly.

Having trouble logging into the Route mobile app? Here are a few ways you can resolve the issue. Google, Apple, or other account...